Maintaining your privacy is really important to us and we take that responsibility seriously.
This policy explains how we collect, store and use personal data about you when you browse inEnglish.online (the “inEnglish website”), use the inEnglish English language community platform (“inEnglish”) or otherwise provide your personal data to us. By visiting, logging into, registering or using inEnglish website, you agree that it’s okay for us to collect, use and transfer your information, including your personal data, under the terms of this policy. If you’re not cool with this or don’t want to be bound by this policy any longer, please do not continue to use or enter your details on the inEnglish website by free trial or by subscription.
When we say your “personal data,” we mean any information that identifies any person that you provide to us during your trial period, after you subscribe, or contained in any other information that you provide to us.
Information you provide – Your personal data includes the information you provide when you sign up for a membership account or sign up to receive our emails, or when you answer questionnaires, surveys, enter competitions or provide information in your member profile or during a support enquiry about you and/or your organization.
Information we collect – We collect information about your website usage, to improve our service and to understand trends. Some of this data may be “personal data”, where it identifies a person. Here’s the information that we collect and how we use it:
- We monitor patterns of usage, such as login dates and volumes of data, so we can understand how people are using FreeAgent to develop and improve our products.
- We also monitor patterns of usage so that we can tailor any communications that you have asked us to send you. For example, we may tailor your newsletter with information about product features that you haven’t tried yet, instead of features that you use frequently.
- For security reasons and to aid in monitoring patterns of usage, we log your IP address when you use the website. This is your computer’s individual identification number that is assigned to your computer when connected to the Internet.
- We monitor traffic information when you visit our site or read our e-mails, including things like page visits, e-mail clicks, purchases, referring sites, and video viewings. We use this information to improve our website, promotions, and to understand customer purchasing behaviour.
How we use your personal data & financial data.
This section details how we use your personal data and your financial data.
Providing inEnglish – We use your personal data to enable us to provide you with access to the inEnglish website. It will also enable us to contact you by email, fax, mail, SMS, social media or telephone where necessary concerning inEnglish.
We may use third parties to assist us in providing inEnglish from time to time, and in those cases may pass on your personal data to them. In such cases we will only share your data with third parties that we trust, and where there are assurances in place as to how they will protect the data.
Improving inEnglish – We will also use and analyse your personal data and financial data so that we can administer, support, improve and develop our business, customer service and the features of the inEnglish website. We may use third parties to assist us in doing these things from time to time, and in those cases may pass on your personal and/or financial data to them. We will only share your data with third parties that we trust, and where there are assurances in place as to how they will protect the data.
Providing Insights – We monitor anonymous, aggregated information about members so that we can produce insights about learning English. For example, based on an anonymous, aggregate data analysis, we may produce a white paper that reports how most English language learners do not have a sufficient environment to practice using English. We may share these insights with customers, on our blog or other promotional material, use them internally to improve our product and communications, or share with other interested third parties. Just to be clear – we will never identify you or your business in such communications or white papers, and will never report data in such a way that your business could be identified.
Making Contact – We may use your personal data to contact you by email, fax, mail, SMS, social media and/or telephone to notify you about important changes or developments to the inEnglish website, or to let you know about our other inEnglish and/or third party services, content, or product ranges which may be of interest to you. By using the inEnglish website, you are consenting to this use of your data. If you change your mind about being contacted in the future, that’s no problem – just contact us using the details below. To stop receiving emails from inEnglish itself (for example, a reminder that your subscription is expiring), you should cancel your inEnglish account.
Cookies – We may further use, or permit selected third parties to use, your personal data to enable us to track and analyze inEnglish website traffic and visitor trends and improve your browsing experience.